Support
We're here to help.
Contact us
For account issues, billing questions, or bug reports, email support@sarerhealth.com. We aim to respond within 1-2 business days.
Getting started
- Signing in — Sarer uses passwordless sign-in: enter your email and we send a one-time code, no password to remember.
- Recording an encounter — start a new session, record your dictation or patient encounter summary, and Sarer transcribes it automatically.
- Generating a note — once transcribed, generate a structured clinical note in any of our built-in templates (SOAP, H&P, Progress, Procedure, Referral) or a custom template you create.
- Editing and templates — every generated note can be edited, reformatted, or regenerated, and you can build your own custom note templates from Templates in the app.
Billing and subscriptions
- Managing your plan — on the web, manage your subscription from Settings → Billing at app.sarerhealth.com. On iOS, subscriptions purchased in the app are managed from your device's Settings → [your name] → Subscriptions.
- Free plan — Sarer offers a free, recurring monthly plan with a documentation-action cap; it is not a time-limited trial.
- Questions about a charge or an upgrade — email support@sarerhealth.com.
Account
- Deleting your account — available directly in Settings → Delete Account, or email us to request deletion.
- Exporting your data — Settings → Export My Data lets you download your data as a ZIP file at any time.
Clinical notes
Sarer is a documentation assistance tool, not a medical device — it does not provide medical advice or diagnose, treat, or verify clinical accuracy on your behalf. Always independently review and verify AI-generated notes before signing, filing, or acting on them in a patient record.